ReUpp Inc. Privacy Notice

Date: July 5, 2021

ReUpp Inc. ("ReUpp", the "Company" or "we") takes privacy and data security seriously. We are committed to transparency in the collection and use of your personal information.

ReUpp provides a web-based platform that: (a) allows our retailer business partners to offer and promote a buy-back program for eligible products (the “Retailer Services”); and (b) allows individual consumers to sell eligible products through a buy-back program (the “Consumer Services”, and together with the Retailer Services, the “Services”).

This Privacy Policy applies to personal information we process in the course of providing the Services to our business partners and to individual consumers, as well as to the personal information we collect, such as through our website at https://www.reupp.co/.

Collection and Use of Personal Information

We obtain personal information in the course of providing both our Retailer Services, and our Consumer Services.

Retailer Services

In the course of providing the Retailer Services to our business partners, we may obtain personal information about our business partners’ employees and consumers as set out below:

  • Information Required to Provide the Retailer Services.
    In order to provide the Retailer Services, we collect information about consumers on behalf of our business partners, including full name, email address, order number, and order details, including item stock-keeping unit (SKU), purchase cost, and date of purchase. Our business partners have authorized us to use consumer personal information, and such use is at all times subject to the privacy policies of our business partners. For more information about this practice and to update your information or to change your preferences with any of our business partners, please review the privacy policy of such business partner.

  • Support Services:
    We may collect certain information (such as name, email address and query) when we provide user support services by phone, email or through the Retailer Services.

  • Use of the Services:
    We may monitor use of the Retailer Services by our business partners’ employees or other authorized users in order to detect, investigate or prevent any actual or potential violation of our terms and conditions. We may also generate aggregated, non-identifiable data and use such information to monitor the performance, use and stability of the Retailer Services.

Consumer Services

In the course of providing the Consumer Services we may obtain personal information about consumers, including through our website, as set out below:

  • Account Creation:
    You may register for an account by providing us with your email address and by choosing a password. We use this information to allow you to exercise a buy-back option, if available through on one of our business partners, and to enable the Consumer Services.

  • Using the Buy Back Option:
    If you choose to exercise a buy-back option as part of the Consumer Services, you may do so by providing us with your mailing address, phone number, order details, and preferred method of payment. We use this information to purchase eligible items from you through the buy-back program, and to enable the Consumer Services.

  • Social Media:
    We may offer you the opportunity to engage with ReUpp or its content on or through third-party social media websites, plug-ins and applications. When you engage with us on or through third-party social media websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.

  • Marketing Communications/Mailing List:
    You may select if you wish to receive email marketing communications with updates and other information regarding ReUpp by providing us with your email.

    You can opt out of receiving marketing emails from us using the opt-out or “unsubscribe” instructions provided in the communication. Alternatively, you may contact our Privacy Officer at privacy@reupp.co.

  • Contact:
    When you contact us with a comment or question we collect the information you provide, such as your email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service.

Information We Collect Automatically

We and our third party service providers, including Google Analytics, collect, process, store and analyze information obtained from your browser when you visit our website, including IP address, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed. We also use “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the website. We use this information to help us understand how visitors engage with the website and to improve our visitors’ experience.

A cookie is a tiny element of data that the website can send to your browser, which may then be stored on your computer or mobile device so we can recognize you when you return. We use cookies for analytics purposes as well as for certain features of the website. You may set your web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the website, you may not be able to take advantage of all of the features of our website.

You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection.

Sharing of Personal Information

Except as set forth in this Privacy Notice and as required or permitted by law, we do not sell or share your personal information with third parties without your consent.

Service Providers

Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. We use third parties to host and manage our website, and to manage email campaigns. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.

Your personal information may be maintained and processed by us, our affiliates, potential employers, and other third party service providers in the US or other jurisdictions. In the event that personal information is transferred outside of Canada to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.

Legal and Compliance

We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.

Sale of Business

Personal information may be provided to third parties in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of ReUpp or as part of a corporate reorganization or stock sale or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.

Safeguarding and Retention of Personal Information

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.

We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Access to Personal Information

You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Additional Information

Third Party Websites

The website may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another website. During this process, another entity may collect personal information from you.

Updates to the Privacy Notice

We may update this Privacy Notice to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

ReUpp welcomes your comments and questions regarding this Privacy Notice and the use of your personal information. If you have questions or concerns please contact our Privacy Officer: privacy@reupp.co

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