top of page
-
How do I let you know I do want to ReUpp?If your purchase has ReUpp eligible items, we’ll communicate via email or SMS (if you opt in) to let you know, with instructions on how to complete the 3-step ReUpp process.
-
How do I ReUpp?From any ReUpp communication click the ‘Get Started’ button, and follow the prompts.
-
What if I can’t find any ReUpp Communication?On select retail partner websites, you can use our Reverse Order Lookup whic will find any ReUpp eligible orders. If not, email info@reupp.co with your full name, retailer name, any order number & email address used to make the purchase (if different from the email being used to contact ReUpp). Our team will help locate your order.
-
Do I have to pay for shipping?It depends on the brand, each ReUpp partner is slightly different in their process.
-
Are my items insured while in-transit?Yes. ReUpp has insurance for incoming products.
-
What is considered, ‘new or gently used condition’?No significant signs of washing or wear. No damage or alterations.
-
What happens if I send my items and they get rejected?If you are unsure, send photos to info@reupp.co prior to sending. Otherwise if your products do not meet our quality standards (new or gently used condition), you will be offered a lesser amount or responsible to pay for the return shipping COD.
-
How do I know what is ReUpp eligible?You will see the ReUpp Trade-in Offer on partner e-commerce sites, if you do not see it on an item it is not ReUpp eligible.
-
How do you get the trade-in price?Our algorithm uses an aggregate of industry data to provide the current market resale value.
-
How do I let you know I don’t want to ReUpp?If you don’t want to ReUpp, you can opt out of all ReUpp communication by unsubscribing.
-
When & how will you contact me?Check your email inbox or junk for REUPP and you can also opt-in to receive SMS as well.
-
Do I have to ReUpp my entire order?No, only the item(s) you choose. You’ll be able to select what you’d like to ReUpp from total eligible items.
-
Do I get cash or store credit when I ReUpp?This is depends on our program with our retailer partner, it will be outlined in all communication.
-
How long does it take to get paid?2-3 days after your items have went through our intake process you will be paid out.
bottom of page