If your purchase has ReUpp eligible items, we’ll communicate via email or SMS (if you opt in) to let you know, with instructions on how to complete the 3-step ReUpp process.

From any ReUpp communication click the ‘Get Started’ button, and follow the prompts.

On select retail partner websites, you can use our Reverse Order Lookup whic will find any ReUpp eligible orders. If not, email info@reupp.co with your full name, retailer name, any order number & email address used to make the purchase (if different from the email being used to contact ReUpp). Our team will help locate your order.

It depends on the brand, each ReUpp partner is slightly different in their process.

Yes. ReUpp has insurance for incoming products.

No significant signs of washing or wear. No damage or alterations.

If you are unsure, send photos to info@reupp.co prior to sending. Otherwise if your products do not meet our quality standards (new or gently used condition), you will be offered a lesser amount or responsible to pay for the return shipping COD.

You will see the ReUpp Trade-in Offer on partner e-commerce sites, if you do not see it on an item it is not ReUpp eligible.

Our algorithm uses an aggregate of industry data to provide the current market resale value.

If you don’t want to ReUpp, you can opt out of all ReUpp communication by unsubscribing.

Check your email inbox or junk for REUPP and you can also opt-in to receive SMS as well.

No, only the item(s) you choose. You’ll be able to select what you’d like to ReUpp from total eligible items.

This is depends on our program with our retailer partner, it will be outlined in all communication.

2-3 days after your items have went through our intake process you will be paid out.